Charity Card Company Logo Charity Card Company Logo

Delivery information

Standard delivery in the UK is £1.99. Your Christmas cards will come flat ready to fold. Delivery within the UK is usually within 5 working days.

As our Christmas cards are made to order, they are non refundable. This does not affect your statutory rights.

 

How many cards do I have to buy?

There is a minimum order of 10 of each design - you may then buy in multiples of 10.

 

Can you print a special message with a logo and/or signatures?

Please contact us by telephone - 0191 284 2614 or email - sales@charitycards.co.uk to discuss custom requirements.

 

Will my chosen charity's logo be printed inside the cards?

Yes, charity details will be printed on the inside left of the card.

 

What is the latest time I can order?

Orders placed and paid for before 3pm Monday to Friday will normally begin being processed that day. It may take up to five to seven working days to despatch your order due to its custom nature.

 

Will you take an order over the phone?

An order can be taken over the phone, but it may not be processed that day. Your order will be processed more quickly if you place and pay for it online.

 

How can I pay?

Paying Online

Payment can be made online using our secure payment service, which is provided by SagePay. We accept payment by Visa, Mastercard, Maestro, Delta, Visa Debit & PayPal.

For SagePay, You will be transferred to SagePay's secure server at the checkout - please ensure that the padlock appears in the URL address bar. Follow the online instructions to enter your card payment details and your transaction will be processed instantly.

For PayPal, You will be transferred to PayPal's secure server at the checkout - please ensure that the padlock appears in the URL address bar. Follow the online instructions to enter your card payment details and your transaction will be processed instantly. You can checkout through PayPal either with your account or as a guest (no account required).

Please note that the SagePay service may be slow at peak times. Your order details are stored by us prior to being transferred to SagePay, so if you experience any problems with the online payment service please contact us and we will be pleased to take your payment details over the phone.

If you would like any more information about SagePay, please visit their website at >www.sagepay.com.

Paying by Phone

If you don't want to pay online, you can choose to supply your credit or debit card details over the phone. Please note that this method of payment may cause a delay in processing your order.

Is paying online safe?

In order to ensure your credit card information remains secure at all times, we use a secure online payment system provided by SagePay, who work in association with all the major clearing banks.

After confirming your purchase, you will be transferred to SagePay where a secure link will be established between your browser and their secure servers. All the information you supply during your card payment is completely secure and encrypted.

Once SagePay has checked and authorised your payment we are sent confirmation from them that the payment has been successful. We never have access to your card details and it is impossible for any third party to capture these details from our site as they are never stored or transferred through our server.

For customers who choose to pay by credit or debit card over the telephone, we guarantee that all details supplied to us are shredded after the payment has been processed.

If you would like any further information about SagePay, please refer to their website www.sagepay.co.uk.

 

Do you send orders internationally?

Yes. Most orders for delivery outside the UK are despatched using Royal Mail's Airmail Service.

 

Do you send orders to BFPO addresses?

Yes. Just enter your BFPO address and you will be able to choose your delivery method.

 

Who will deliver my cards?

Our Standard delivery service uses Royal Mail Second Class Post.

 

What do I do if my order hasn't arrived?

If you selected our Standard Delivery Service, please allow five working days for Royal Mail to deliver your order. Please note that, if your order is too large to go through your letterbox, Royal Mail is meant to leave a card advising you that they have your order and will store it in your local distribution depot for you to collect. In the event that your order has not been delivered within these delivery times, as a first step please check with your local Royal Mail distribution depot. If it is not awaiting collection, please contact us to advise us that you have not received your order.

 

Can I cancel or return my order?

If you have ordered personalised products, and you wish to cancel after you have ordered and paid, regrettably you will be liable for the full value of your order if the personalisation process has started.

 

What do I do if I've forgotten my password?

If you've forgotten your password, simply click here to send yourself a password reminder.

 

Which charities can be chosen to benefit?

Currently over 150 leading national and international charities participate in this site. If you would like to view the list, please click here.

 

How much do the charities get?

The charity you choose will receive 25% of the value of your order (excluding vat and any delivery charges).

 

What if I have a problem with my order or placing an order?

We're available Monday - Friday 9am - 5pm (excl. Bank Holidays) to answer any queries you may have. You can contact us by phone on 0191 284 2614 or email sales@charitycards.co.uk.

 

About us

Charity Cards is a division of The Greetings Card Company, established in 1999 and which is an online retailer of an extensive range of greetings cards, including bespoke personalised cards and charity Christmas cards.

Based in Newcastle upon Tyne, we aim to provide excellent products and superb customer service.

You can contact us by phone on 0191 284 2614 or email sales@charitycards.co.uk.

Registered business address:

Charity Cards
First Floor
105-107 High Street
Gosforth
Newcastle upon Tyne
NE3 1HA
UK

Got a Question?

Read our FAQ for helpful info and a guide to Charity Cards.

View FAQ's

25% directly to charity

We give 25% of the ex-VAT proceeds of the sale directly to your chosen charity.

See the list

Delivery

We aim to print & deliver your Charity Cards within 5 working days in the UK.

Delivery Information

Mix & Match Your Cards

As long as you order at least 10, you can choose as many charities and cards as you wish.

Shop All Cards
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